FAQ

Tracking your order is simple. After we process and ship your order, you'll receive a confirmation email with a unique tracking number. Simply input this number on our website's "Track Your Order" page for real-time updates on your package's status and location. Alternatively, you can visit the carrier's site for tracking information.

We understand that circumstances can change. If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. While we'll do our best to assist you, please be aware that orders are processed promptly to ensure swift delivery.

We provide a range of convenient payment options to ensure a smooth shopping experience. These include Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, Union Pay, and PayPal.

We primarily offer standard shipping, our most cost-effective option, which typically delivers within 7 days. For customers requiring expedited shipping, please contact us directly to arrange faster delivery options for an additional fee.

We provide free shipping to the Lower 48 states. Shipping costs for orders to Alaska, Hawaii, Puerto Rico, APO & FPO addresses vary based on size and weight. USPS is our primary carrier for these destinations, and shipping costs will be confirmed before dispatch. Generally, shipping outside the Lower 48 states incurs higher costs due to logistics. Additionally, oversized items may require additional shipping charges.

At the moment, we exclusively ship to the USA.

Our return policy is crafted to guarantee customer satisfaction. If you're not entirely pleased with your purchase, you can return the item within 30 days of receiving it, provided it's in its original condition and packaging, for a full refund.

If you wish to return the product, please contact us and provide the reason for the return. We will then furnish you with a return address where you can send back your item.

Follow these steps to complete a refund or return:

1. Submit a return request: Once your return is accepted, you will receive the return address to which you should send your package.
2. Label your package: Clearly label your return package with the provided address. Ensure to include your original order number and your full name on the package.
3. Send your item: Post your item to the provided address and email us the return tracking number.
4. Inspection and notification: We will notify you once we receive and inspect your return. Return items must be in 'as-new' condition, complete with original packaging and labels.
5. Refund/replacement process: If your return is approved, you will be eligible to receive a replacement item or refund on your original payment method.

Please follow this process to ensure a smooth return and refund experience.

Typically, return shipping fees are the responsibility of the customer. However, if the return is a result of our error, like receiving a damaged or incorrect item, we'll cover the return shipping costs. For convenience, we recommend using the prepaid shipping label provided for hassle-free returns.

We guarantee the quality of our products with a 3-year warranty on all purchases. This warranty safeguards against manufacturing defects, ensuring our customers receive items free from material and workmanship flaws.

Although our warranty is extensive, it does not cover certain situations. Damages resulting from misuse, accidents, modifications, or unauthorized repairs are not covered. Additionally, we recommend using a professional electrician to install your lights, as damages incurred otherwise will not be covered.

We provide competitive wholesale pricing for those looking to purchase our products in larger quantities. Our tiered pricing ensures lower per-unit costs as the order quantity increases. For more information on our wholesale pricing and terms, please reach out to our dedicated wholesale team.

To ensure optimal pricing and streamline fulfillment, our wholesale program has minimum order quantity requirements. These requirements vary depending on the product. For specifics on minimum order quantities, product availability, and bulk pricing, please contact our team.

Using your gift card is simple. At checkout, you'll find a designated field to enter your gift card code. Just enter the unique code from your gift card, and the value will be deducted from your total purchase.

No, our gift cards typically do not have an expiration date. We aim to provide recipients with the flexibility to use their gift cards whenever it suits them best.